You can delete your 11 ID account and all associated data at any time. There are two ways to do it, below.
Option 1 — In the app
Fastest Settings → Delete my account
Open 11 ID, go to Settings, and choose Delete my account. Confirming this permanently deletes your profile, match history, and photos — this cannot be undone from within the app.
Option 2 — Without the app
Email us a deletion request
Email support@elevenidapp.com from the email address registered on your account, with the subject line:
Account Deletion Request
We complete deletion requests within 30 days of receiving them.
What gets deleted
Deleting your account, by either method, permanently removes:
- Your profile (name, photos, bio, club history, achievements, and all other profile fields)
- Your match history and career statistics
- Your photos and any video links you attached to matches
- Your squad memberships (any squad you belong to or own)
- Your public share link, QR code, and CV — these stop working immediately
What may be retained briefly
| Data | Why | Timeframe |
|---|---|---|
| Backups | Standard database backup rotation, not accessible in normal operation | Purged within 30 days |
| Transaction records | Only if you were a paying subscriber — Apple/Google retain payment records independently of us for accounting and legal purposes | Per Apple's/Google's own retention policy |
| Records required by law | E.g. if we're legally required to retain something for fraud prevention or a legal obligation | Only as long as legally required |
Outside of the exceptions above, your data is fully removed from our active systems within 30 days of a deletion request.
Questions
If you have questions about this process or want to check on the status of a deletion request, contact us at support@elevenidapp.com. See also our Privacy Policy.